Privacy Policy
At our company, we understand the importance of privacy and are committed to protecting the personal information of our clients. In this article, we will outline our privacy policy, explaining how we collect and use personal information, as well as the steps we take to safeguard this information.
Collection of Personal Information
We collect personal information from our clients in a variety of ways, including through our website, over the phone, and in person. This information may include your name, address, phone number, email address, and other relevant details.
We use this information to provide our clients with the services they require, including debt relief services. We may also use this information to communicate with our clients, send them relevant information, and improve our services.
Sharing of Personal Information
We understand that our clients entrust us with their personal information, and we take this responsibility very seriously. We do not sell, trade, or rent any personal information to third parties without our clients’ explicit consent.
We may, however, share personal information with our trusted partners who provide services on our behalf, such as processing payments, providing legal assistance, or communicating with our clients. These partners are bound by strict confidentiality agreements and are only provided with the information they need to perform their services.
What Information does Prime Servicing Collect?
The types of Personal Information we collect and share depend on the product or service you have with us. Prime Servicing receives and stores any information you knowingly provide to us. For example, when you open an account or provide us information in connection with the Services, you may provide us with the following information:
- Name
- Mailing address
- Phone number
- Date of birth
- Final four digits of your Social Security Number
Additionally, Prime Servicing may collect the following information about you from third party sources, such as credit bureaus, affiliates or other companies:
- Credit card and other debt account balances
- Income and transaction history
- Employment information
Prime Servicing uses the Personal Information and other information it collects from you internally in connection with its services, including to personalize, provide, and improve its services, to contact you and allow both Prime Servicing and third party providers to contact you, to fulfill your requests for certain products and services, and to analyze how you use the services. In certain cases, we may also share some personal information with third parties, but only as described below.
Information Collected Automatically
Whenever you interact with our websites, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our websites are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. Our advertising partners may also transmit cookies to your browser or device, when you click on ads that appear on the services. Also, if you click on a link to a third party website or service, a third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Websites, and those third parties may not honor “Do Not Track“ requests you have set using your browser or device.
We may use this data to customize content for you that we think you might like, based on your usage patterns and to improve the.
Information Collected from Other Websites and Do Not Track Policy
Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Websites. Just like any other usage information we collect, this information allows us to improve the Services and customize your online experience, and otherwise as described in this Privacy Policy. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. When you turn on the Do Not Track function in your browser, we stop collecting the information from your browser that allows us to tailor advertisements and other content specifically to you that is based on your visits to our advertising partners’ websites. Specifically, we stop collecting information from the unique browser cookie that links your browser to visits to third party sites. Do Not Track signals are set on a browser-by-browser basis, so you must set them on every browser you use if you do not wish to be tracked. Remember that this is just our Do Not Track policy, and we can’t and don’t make any promises about how third parties react when you set this signal on your browser.
How does Prime Servicing Share the Personal Information it Receives?
By contacting Streamline Performance d/b/a Prime Servicing (the “Company”), clicking the “submit” button on the company’s website, providing your residential address, and/or by providing your residential and/or wireless phone number(s) to the company, you expressly consent to receive information, marketing and non-marketing calls and/or text messages from or on behalf of the company at the number(s) provided. Your consent to receive calls or texts on your wireless device is not a condition of any purchase or service to be rendered by the company. Consent may be revoked at any time by replying to such a text message with the response of “STOP,” calling the toll-free number at 844-936-9766, or faxing your opt-out request to 844-936-9766. You may also send an opt-out request via email to info@primeservicing.com with the phone and/or fax number you wish to opt-out. Your wireless carrier’s standard message and data rates may apply.
The company, or one or more of its affiliates offers access to account service messages via recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts. Enrollment in text alerts requires a person to provide his or her own mobile phone number with an area code within the 50 United States or the District of Columbia. By enrolling to receive company text alerts, you agree to these terms and conditions, which become effective upon your enrollment. You may be asked to verify your mobile phone number before the service will start. This requires responding to a text alert sent to your mobile phone confirming your enrollment in this service.
Text Messaging Terms and Conditions
You acknowledge that text alerts will be sent to the mobile phone number you provide to Streamline Performance d/b/a Prime Servicing (the “Company”), Such alerts may include limited personal and/or account information and whoever has access to the mobile phone or carrier account will also be able to see this information. Once you enroll, the frequency of text alerts we send to you will vary. You will typically receive text alerts when we have information for you about your account and/or other advertising and non-advertising information relevant for you. The Company does not impose a separate charge for text alerts; however, your mobile carrier’s message and data rates may apply depending on the terms and conditions of your mobile phone contract. You are solely responsible for all message and data charges that you incur. Please contact your mobile service provider about such charges. The following carriers are supported: AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular®, T-Mobile®, Cincinnati Bell, Alltel, Virgin Mobile USA, Cellular South, Unicel, Centennial, nTelos, and other similar mobile service providers. You may opt out of Company text alerts at any time. To stop receiving text alerts, text STOP to 844-936-9766 Texting STOP to 844-936-9766 will opt you out of any and all future Company text messages. After you submit a request to unsubscribe, you will receive one final text alert from the Company confirming that you will no longer receive text alerts. No additional text alerts will be sent unless you re-activate your enrollment. For questions about text alerts, text the word Help to 844-936-9766 or contact the Company at 844-936-9766. The Company text alert programs are offered on an “as is” basis and: (1) may not be available in all areas at all times; and (2) may not continue to work in the event of product, software, coverage or other service changes made by your wireless carrier. The Company may change or
discontinue any of its text alert programs without notice or liability to you. The Company and its related companies and each of their respective officers, directors and employees are not responsible and shall not be liable for any losses or injuries of any kind resulting, directly or indirectly, from any Company text alert program or from technical failures or delays of any kind. The Company reserves the right to cease delivery of text alerts to any person at any time at its sole discretion.
All financial companies need to share personal information to run their everyday business. Prime Servicing may share your Personal Information with third parties as described in this section: Information that’s been de-identified.
We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with optimal services. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.
Providing Services
As part of providing our Services to you, we may share your Personal Information, other information we collect about you, and the nature of our relationship to you with creditors and other parties that we contact and negotiate with on your behalf.
Affiliated Businesses:
In certain situations, businesses or third party providers of products and services that we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. For example, if we are unable to provide you with relevant products and/or services to meet your needs, we may share your information with an affiliate who can provide such products and/or services to you. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
Agents:
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may share your information with a third-party credit bureau in order to get additional information about you (such as your debt balances, income, and employment history) that will help us provide our Services to you. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Note that an “agent” may also be considered a “partner” in certain circumstances, and would be subject to the terms of the “Information that’s been de-identified” section in that regard.
Advertisers:
We allow advertisers and/or merchant partners (“Advertisers”) to choose the demographic information of users who will see their advertisements and/or promotional offers and you agree that we may provide any of the information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers. For example, we might use the fact you are located in Dallas to show you ads or offers for Dallas businesses, but we will not tell such businesses who you are. Or, we might allow Advertisers to display their ads to users with similar usage patterns to yours, but we will not disclose usage information to Advertisers except in aggregate form, and not in a manner that would identify you personally. Note that if an advertiser asks us to show an ad to a certain audience or audience segment and you respond to that ad, the advertiser may conclude that you fit the description of the audience they were trying to reach. We may deliver a file to you through the Services (known as a “web beacon”) from an ad network. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. You maybe able to opt-out of web beacon tracking conducted by third parties through our Services by adjusting the Do Not Track settings on your browser; please note that we don’t control whether or how these third parties comply with Do Not Track requests.
Business Transfers:
We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
Protection of Company and Others:
We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Service (https://primeservicing.com//terms-of-service). and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others.
Protection of Personal Information
We take a variety of measures to protect the personal information of our clients. This includes physical, technical, and administrative safeguards to prevent unauthorized access, use, disclosure, or modification of personal information.
We also regularly review and update our security measures to ensure that they meet industry standards and best practices.
Your Rights
At any time, our clients have the right to access, correct, or delete their personal information. Clients may also choose to opt-out of receiving communications from us at any time.
What happens when I stop using Prime Servicing?
If you stop using the Prime Servicing Services or if we terminate your use of our Services, some of the Personal Information and other information we collected about you may remain in our records. We will continue to abide by this Privacy Policy with respect to any of your information that we retain.
For Nevada Residents:
We are providing you this notice pursuant to state law. You may be placed on our internal “do not call” list by calling 844-936-9766 or email us at support@primeservicing.com. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E.Washington St. – Suite 3900, Las Vegas, NV 89101; 702-486-3132 –BCPINFO@ag.state.nv.us.
Additional Rights for California Residents
Important Privacy Choices for Consumers You have the right to control whether we share some of your personal information. Please read the following information carefully before you make your choices below. You have additional rights under Federal law. Your Rights
You have the following rights to restrict the sharing of personal and financial information with our affiliates (companies we own or control) and outside companies that we do business with. Nothing in this form prohibits the sharing of information necessary for us to follow the law, as permitted by law, or to give you the best service on your accounts with us. This includes sending you information about some other products or services. If you would like to restrict information sharing with our affiliates or non-affiliates, please reach us at 844-936-9766 or email us at support@primeservicing.com.
We take the privacy of our clients seriously and are committed to protecting their personal information. We collect personal information only for the purpose of providing our clients with the services they require, and we take all necessary steps to ensure that this information is protected.
If you have any questions or concerns about our privacy policy or how we handle personal information, please don’t hesitate to contact us. We are here to help and provide any additional information you may require.
